Joanne is a Business Development Executive within North West Regional College’s Business Support Centre. Her current role supports the Business Skills Manager in delivering upskilling and training solutions for individuals to meet the changing demands of the NI employment market.
Joanne manages training courses and pre-employability programmes funded through the Economic Recovery Action Plan (ERAP). ERAP funding supports individuals post Covid-19 and aids recovery of the local economy, through upskilling. She also works with employers to address identified skills gaps and shortfalls in their recruitment needs.
Joanne initially managed the College’s Covid Track and Trace function within the Covid Team before moving across to the Business Support Centre.
Joanne’s expertise is in customer service management across a range of industries, including Financial Services, Insurance and Manufacturing. She has also been trained by market leaders such as Abbey National and now brings this wealth of knowledge and level of professionalism to the BSC team.
Joanne studied for her BA Hons in Marketing & French at Stirling University and since achieved industry qualifications such as CeFA III.