Best Western Plus White Horse Hotel

Company background

The Best Western Plus White Horse Hotel is a 4 Star Family Owned Hotel based in Derry ~ Londonderry. It’s ideally situated only 3 miles from the City of Derry Airport and offers a wide range of facilities such as 58 en-suite bedrooms, 4 fully equipped conference and banqueting suites. It also includes an extensive leisure complex which houses a 20-metre swimming pool, children’s play pool, sauna, steam room, gymnasium, beauty salon and their award winning 68 Clooney restaurant and bar.

Challenge

The hotel which has much competition from hotels that are city based, wanted to find a way of differentiating themselves. Therefore, they decided to look at the skills gaps throughout their staff and identified areas in where they could up-skill to give an competitive edge.

Solution

NWRC provided upskilling and training to hotel staff in areas such as Level 3 Emergency First Aid, Level 2 Food Safety and Level 2 Social Media.

Impact

The Hotel up-skilled 7 members of staff which lead to increased awareness of first aid available within the workplace. Staff members were also able to attend to any first aid emergencies that occurred in the workplace and by completing this level 3 programme it increased the skills profile of their staff.

The Hotel catering staff also completed Food Safety Level 2 which kept them up to date with legislation and the Hotel continues to be actively engaged with curriculum development. In a means to increase their digital presentence they trained up staff in Digital Marketing and continued to explore opportunities for staff to complete ILM Leadership and Management courses.